Frequently Asked Questions:
Q: What is your cutoff time for same day shipping?
A: We have an official cutoff time of 8:00 am Central time for same day processing. (Orders are processed Monday through Friday.) Unofficially we keep processing orders until the FedEx truck arrives. We do everything we can to get orders out as fast as we can.
Q: Why is there no order button for the product I want to purchase?
A: If there is no "Order" button, then we were out of stock at the last update. In most cases, the product will be restocked. Email us or call us and we will let you know the status of the item in question.
Q: Do I Need to be 21 to order?
A: YES. You must be 21 or over to place an order with us. A signature will be required from an individual 21 years or older upon delivery.
Q: What size are the bottles?
A: All bottles on the site are 750ml. unless otherwise noted.
Q: What if I order something that is out of stock?
A: If we expect to be out of an item for more than 3 days, we will contact you for replacement or substitution.
Q: How safe is sending my personal information and credit card number over the web?
A: It is very safe. The information you send is secured and encrypted using SSL technology. This makes it very difficult for anyone to intercept and interpret your information. It is certainly safer than giving someone your information over the phone.
Q: What do you do with my personal information?
A: We do not share/sell any personal info gathered by this site with anyone.
Q: How quickly are items shipped?
A: Whenever possible, we ship items same-day. The cut-off time for same-day shipping is 8:00am CST. Barring complications, your order will be shipped within two business days. Please call if you require special handling. Over 95% of our orders are processed the same day.
Q: Do you accept international orders?
A: No. We do not presently ship internationally.
Q: What States do you ship to?
A: We don't ship to all 50 states due to state laws.
Q: I ordered gift wrap, but the item was not wrapped before shipping. Why is this?
A: We sincerely apologize for the inconvenience, but unfortunately a few odd-shaped items cannot be gift wrapped.
Q: I have a problem with my order, How do I fix it?
A: Depending on the time of day, You can contact us either by phone or email. Please have your order number ready. (It can be found in your confirmation email.)
Q: How do I find a product in my state?
A: Check out our Store Locator for lists of retailers/restaurants that currently carry Una Vida Tequila.
Q: Do I pay sales tax?
A: We are only required to collect sales tax for items which are either picked up at the store or shipped to residents of Missouri.
Q:How do I get a coupon code?
A: We periodically have special offers for customers on our mailing list. If you have placed an order with us in the past (and did not choose the "unsubscribe" option) you will receive these offers automatically. If you have not placed an order with us, you can sign up for our mailer by clicking the MAIL LIST link on the menu to your left. If you have unsubscribed from our list, you will not be able to receive any future offers at the unsubscribed address.
Q: Can I include a gift message with my order?
A:You can add a gift message to your order from the shipping information screen (first screen of the order form). For an additional charge, you may choose to have your package gift-wrapped. Either way, your gift message will be included free of charge.
Q: The item I purchased arrived damaged. How do I return it?
A: Simply return the damaged product to its original shipping box (including original packaging materials), and call us toll-free at 314-865-0199. If you prefer, you may also e-mail us at firstname.lastname@example.org. We will then send FedEx to inspect / collect the damaged merchandise. Once FedEx has collected the package, we will send a replacement or credit your account accordingly. If your package contained multiple items. please return only the damaged portion of your order.
Q: How long do I have to return an item?
A: You have 30 days from the date you received your package to return your item(s).
Q: Do I have to pay to ship my item back to you?
A: If the item is damaged, we will send a FedEx return tag to you via email. Place the damaged item in the original packaging and send it back to us. Once we receive the item, we will send a new one to you. If the item you receive isn't damaged, but merely you changed your mind and want to return it for a refund, you will be charged a return shipping fee to send it back to us. Once we receive the item, we'll refund your card for the original item that was returned, but we'll also charge you for the return shipping fee.
Q: Why did I get charged $15 for a FedEx Address Correction?
A: FedEx makes every attempt to deliver your package to the address you've given us on your order. However, in some cases, these addresses are undeliverable due to an invalid zip code, missing suite number, etc. In order to deliver these undeliverable packages, FedEx will determine the correct address, complete delivery, then notify us that they had to take extra steps to deliver the package. You will receive notification from us stating that we are charging you for this FedEx Address Correction fee.
Q: Do you sell bottles that are in perfect condition for my collection?
A: We sell items for consumption, not collections. Labels may be slightly scuffed, and original packaging may not be included.
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