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Terms & Conditions

• Non-Missouri residents are responsible for determining if their state laws allow wines, spirits or tobacco products to ship into their state. Each state has their own laws and regulations related to these products. Please check with your appropriate agencies. Each individual accepts responsibility for their state verification. 

• If possible, please use a business address for shipping. All shipments require an adult signature which is much more reliable at a place of business. The shipping carrier will require proof of age for any shipment containing alcohol. Due to state laws, we are unable to ship to all 50 states. You are required to know whether or not your state allows alcohol to be shipped in. We will contact you after your order if you reside in one of these states.

• Someone 21 years of age or older MUST be available to sign for any alcohol orders. Packages containing alcohol will not be left on doorsteps and delivery will be attempted 3 times total. We will of course offer refunds or replacements for any products that are damaged or below satisfaction with a refund or replacement may be applied for any items that arrive damaged.

• In most cases, in-stock items will ship same-day when ordered before 9:00am Central Time. In most cases, Overnight and 2nd Day orders placed after 8:00am Central Time will be shipped the next business day.

• We are not responsible for FedEx/UPS/DHL delays due to weather or other uncontrollable factors. In the rare event that a package is delayed under these circumstances, we will not be held responsible for any portion of the shipping costs.

• We cannot ship to PO, APO, or FPO box offices.

• We cannot ship outside the U.S.

• All products are sold in Missouri, with title passing to the buyer in Missouri.

• For orders larger than 3 bottles packages will arrive in separate boxes

• Incorrect or insufficient address may incur a $15.00 surcharge.

• Packages may not be rerouted once they have been sent.

• We reserve the right to charge return shipping for refused or undelivered packages.

• Please allow 2-3 business days for your order to be processed

• All shipping times are working days, Monday thru Friday. Most orders will be shipped as soon as they are verified; however, some orders will have delays do to availability. When ordering, please make sure that your billing address corresponds with the billing address your issuing credit card bank has on file for you. Orders will not be shipped until address and age verification can be obtained. Occasionally, some items are out of stock and will cause a few days delay, some items do not show backorder status on the web so we suggest that you call the store for availability before you submit your order

• The enrolled Customer, Shipper and/or Consignee (hereinafter collectively referred to as “Customer”) agrees to these Terms and Conditions which no agent or employee of the parties may alter. These Terms and Conditions shall apply to this and all future shipments scheduled by Customer, unless and until these Terms and Conditions are altered or amended by “Forwarders” issuance of new Terms and Conditions.

• The General Rules Tariffs and/or published Terms and Conditions set forth by the carriers, will in every instance take precedence in all legal proceedings and when applicable, will take precedence over “Forwarders”  Terms and Conditions stated herein. If not stated within the carrier’s General Rules Tariffs and/or published Terms and Conditions, “Forwarders”  Terms and Conditions as stated herein shall control. In the case of conflict between the Terms and Conditions contained herein and those set forth by the individual selected carrier’s General Rules Tariff and/or published Terms and Conditions, the selected carrier’s General Rules Tariff and/or published Terms and Conditions shall control. All Terms, including, but not limited too, all the limitations of liability, shall apply to the selected companies.

Service Guarantee
Shipments have a service guarantee that promise on-time delivery of shipments based on the service level the shipper selects. If the carrier has a service failure (the shipment isn’t delivered on time), the shipper can request a refund. However, there are conditions and exclusions that service guarantees are subject to, including, but not limited to:

A package addressed to a P.O. Box is typically not covered by service guaranteesCarriers often make service guarantee modifications during peak shipping times, such as holidaysService guarantees do not apply to packages that are subject to large or oversize package surcharges or additional handling fees or to packages that exceed maximum weight and size limits

Dimensional Weight
Both UPS and FedEx use the greater of the dimensional weight or the actual weight of a package as the billable weight (the weight used to calculate your rate). The way a carrier determines dim weight can vary and the calculations can be interpreted with complexity.

If you don’t enter in the correct dimensions and weight, the carrier has the right to audit the shipment, verify the weight and dimensions, and make appropriate adjustments to your shipping charges.

Returns and Contact Info

Return address:  8447 Wornall Road Kansas City, MO 64114

Email is best contact : orders@unavidatequila.com